Frequently Asked Questions

We have compiled a list of the most Frequently Asked Questions regarding our services:

1. How does a ChristianCinema.com DVD Rental Membership work?
2. How long does it take for me to receive my movies?
3. Where are your distribution centers located?
4. How do I cancel my membership account?
5. Do you deliver outside the US?
6. How often is my account charged?
7. How is my information stored and is it safe?
8. What Membership plans do you offer?
9. What is a Rental Queue?
10. I lost my return mailer. What should I do?
11. What if I don’t receive my DVDs?

1. How does a ChristianCinema.com DVD Rental Membership work?
First, you must be 18 years of age or older, have an e-mail address and a valid credit card. Next, create a Shipping Account and select one of our Subscription Plans. All subscription plans include Unlimited DVD rentals. Finally, you can add as many movies as you want to your Rental Queue. You'll receive an email when your first available selection has been shipped.

2. How long does it take for me to receive my movies?
We mail all movies out within 24 hours that orders are received. First Class US Mail generally takes between 2-6 business days.

3. Where are your distribution centers located?
Our distribution center is located in Visalia, California.

4. How do I cancel my membership account?
You can cancel your account at anytime. There are no refunds for any months already billed or paid for. There are no refunds for partial months. Once logged in, go to My Account and click Change Billing Information. Scroll down and click "Request Cancellation" at the bottom of the page. Please return all DVDs in your possession within 7 days.

5. Do you deliver outside the United States?
We do not deliver outside the US at this time.

6. How often is my account charged?
If you have a monthly rental account, your credit card will be automatically charged each month. For Annual subscribers, your credit card will be automatically charged 12 months from the date of your subscription activation.

7. Is my billing information safe?
Shopping safely online is our primary concern to our customers. Your information is encrypted and sent to secure banking servers, which process your billing information. As an additional security measure, we use GeoTrust SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site.

8. What Membership Plans do you offer?
A monthly membership allows you to have out a maximum number of dvds at a time. You can create a list of up to 50 dvd's and once a rental is returned to us, the next dvd on your list will be shipped automatically. There are no due dates or late fees. A monthly membership plan is a cost saving idea for getting the hottest dvds.

Monthly Subscription Plans
1 DVD out at a time.
2 DVDs out at a time.
3 DVDs out at a time.
5 DVDs out at a time.
5 DVDs out at a time. - Fast Pass

Hold titles for as long as you want, there is never a late fee or due date for Monthly Subscribers. When you have finished watching a movie, return it and we'll ship the next prioritized title from your list.

9. What is a Rental Queue?
All Monthly Subscribers will have rental queues. A rental queue is a list of DVD titles added by the customer. You can prioritize the title by selecting a priority from a drop-down menu within the rental queue. Numbered 1 - 50, a 1 being of the highest priority to be shipped to you. Titles will be shipped out to you based on availability and your selected priority level.
If a DVD at the top of your Queue is not available, we will ship the next available title in the rental queue. To take full advantage of your subscription plan, it’s best to keep at least 40-50 selections in your rental queue. When you are finished with one rental, return it to receive the next title on your list automatically.

10. I lost the postage-paid envelope, what should I do?
You can put two DVDs in one envelope and send them back if you lost one of them. If you have no envelopes, contact us and we'll send a replacement out to you at no charge.

11. What if I don't receive my DVDs?
Generally, it takes 2-5 business days for DVDs to arrive, depending upon your location. If it is has been more than 5 business days since we shipped and you have not received a DVD yet, please contact us and we will track the missing DVD and update you with the expected time of arrival. Please note, ChristianCinema reserves the right to review accounts for excessive patterns of lost or stolen DVDs and may result in termination of a customer’s membership account.